Privacy Policy

ClosedCoach (“we,” “us,” or “our”) operates the website closedcoach.com and the AI-powered sales practice platform (the “Service”), based in Phoenix, Arizona.

Information you provide directly:

• Name and email address — when joining the waitlist or creating an account
• Organization name — collected during account setup where applicable
• Payment information — processed by Stripe; we never store full card numbers
• Practice session content — voice transcripts generated during AI role-play sessions

Information collected automatically:

• Usage data — pages visited, features used, session duration
• Device and browser type, operating system
• IP address and approximate location (country/region)
• Cookies and similar session tokens (see Section 7)

• To create and manage your account and subscription
• To deliver AI-generated scoring, coaching tips, and session feedback
• To send waitlist notifications and product updates (you can unsubscribe at any time)
• To process payments and prevent fraud
• To respond to support requests
• To improve and develop the Service through aggregated usage analysis
• To comply with legal obligations

We do not use your data to train third-party AI models, and we do not sell your personal information to anyone.

We do not sell your personal data. We share information only with the service providers necessary to operate the Service. Each is bound by contractual data-processing obligations:

• Supabase — database storage and user authentication
• Vapi — real-time AI voice call processing
• OpenAI — AI-generated session scoring and coaching analysis
• Stripe — payment processing and subscription management
• Tally.so — waitlist form collection
• Vercel — website and application hosting

We may disclose your information if required by law, court order, or to protect the rights, safety, or property of ClosedCoach, our users, or the public.

We retain your personal information for as long as your account is active or as needed to provide the Service. Practice session transcripts are retained to power your performance history and reports. You may request deletion of your account and associated data at any time by contacting us at support@closedcoach.com. We will fulfill deletion requests within 30 days, except where retention is required by law.

All users have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Opt out of marketing emails at any time via the unsubscribe link

California residents (CCPA): You have the right to know what personal information is collected and how it is used, to request deletion, and to opt out of the sale of personal information. We do not sell personal information. To exercise your rights, contact us at support@closedcoach.com.

EEA/UK residents (GDPR): Your lawful basis for processing is contract performance (to deliver the Service) and legitimate interests (service improvement, fraud prevention). You have the right to access, rectify, erase, restrict, or port your data, and to lodge a complaint with your local supervisory authority.

We use strictly necessary cookies to maintain your login session and protect against cross-site request forgery. We may use analytics cookies to understand how the Service is used. You can control cookie settings through your browser; disabling session cookies will prevent you from logging in.

We implement industry-standard safeguards including TLS encryption in transit, encrypted storage at rest via Supabase, and row-level security policies that restrict data access to authorized users only. No system is 100% secure. If you believe your account has been compromised, contact us immediately at support@closedcoach.com.

The Service is intended for professionals aged 18 and older. We do not knowingly collect personal information from anyone under 18. If we learn that we have inadvertently collected such information, we will delete it promptly.

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. For material changes, we will notify you by email or via a notice within the Service. Your continued use after changes are posted constitutes acceptance of the updated policy.